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About this resource
Clients come in with hair that has been through bleach, heat, and years of neglect — and they want answers, not just a treatment. This course gives you the diagnostic vocabulary and technical knowledge to actually explain what is happening and offer a credible repair pathway.
Assessment skills that change the consultation
Porosity testing, elasticity checks, and microscopic damage indicators are covered in detail. You will practise reading hair condition the way a trichologist would, even without clinical tools.
Client communication is also part of this — how to set realistic timelines, explain why one treatment is not enough, and build a multi-visit plan that keeps clients returning.
In-salon treatments worth recommending
This course covers Olaplex, K18, Wellaplex, Brazilian Bond Builder, and similar in-salon systems — not as brand promotions but as chemical mechanisms. You will understand which ingredients do what and how to choose based on the client in front of you, not the distributor pitch.
- Formulating custom treatment plans for different damage profiles
- Combining bond builders with colour services safely
- Retail recommendation strategies that align with client goals
- Documenting client progress across appointments
Includes a certificate of completion recognised by several Australian salon industry bodies. Live practical webinars are included twice per month.